Resume

Experience

2021 - 2025

Marketing & Communication Lead

Manage technical writing, editing, and documentation for internal and external communication needs. Oversee content creation and publication processes, including manuals, policies, blogs, marketing materials, and web content. Administer the company website, optimize SEO, and conduct usability testing. Collaborate with teams and external partners to create audience-focused materials.

2018 - 2021

Technical Writer

Wrote and edited content for various digital platforms and technical and non-technical audiences. Managed multiple projects simultaneously, coordinating with various technology SMEs and partners to deliver high-quality documentation. Responsible for writing, editing, proofreading, and managing a variety of technical documents, including reports, whitepapers, guides, and manuals. Additionally, supported marketing efforts by creating content for blogs, social media, and promotional campaigns.

2024 - 2025

AI Prompt Writer/Editor

Wrote prompts to challenge AI language systems. Reviewed AI-generated responses and identifies errors in tone, clarity, or context. Edited and improved AI outputs to make them more natural and human-like, following strict guidelines. Provided feedback to refine AI performance and support model training. Tracked common issues in AI responses to suggest improvements. Contributed to improving AI understanding of language through creative writing, evaluation, and revision.

Education

2017 - 2019

Master of Arts in Technical Communication
Minnesota State University

Visual Technical Communication: Design principles for technical documents
Editing Technical Publications: Document editing and production management
Foundations of Technical Communication: Overview of technical communication
User Experience: Design and evaluation for user interfaces
Usability: Usability testing and evaluation methods
Technical Documentation, Policies, & Procedures: Creation of technical documents and policy manuals

2005 - 2007

Bachelor of Science in Psychology
Campbell University

My academic journey began with a Bachelor of Arts in English Literature, laying the groundwork for my understanding of literature, language, and the power of effective communication.

Skills & Expertise

Office Tools: Microsoft Office, Google Workspace, Slack, Adobe Acrobat,
Content Management Systems: WordPress, Medium, Sharepoint
Data Analysis and SEO Tools: Google Analytics Certified, Google Search Console, Ahrefs, Yoast, Monster Insights, Microsoft Power BI
Social Media Management: Hootsuite, Adobe Calendar
Design and Multimedia: Adobe Express, Canva, Figma
Communication Tools: Zoom, Microsoft Teams
Marketing Tools: HubSpot, MailChimp
Style/Writing Guides: Chicago Manual of Style, AP Style, Accessibility Standards, Plain Writing